Return/Shipping & Exchange Policy
We are unable to offer refunds, returns or exchanges on all items. All sales are final If you receive a defective item, please contact us at: [email protected] with details of the product and the defective item. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time.
Processing and Shipping:
- The process period for PREORDERS will take 1-21 business days (Monday-Friday)
- The process period for ON HAND items will take 1-4 business days ( Monday - Friday )
- When ordering during an sale there may be a slight delay in orders.
- Once your order is shipped, it will take 3-5 days to be delivered.
Please provide us with the correct shipping information. If your package is shipped back to us due to you providing the wrong shipping information, you will be asked to pay the shipping fee again before we reship your order.
All orders are shipped within 24-72 hours of your purchase. Our packages ship out via USPS priority mail. Please allow 1-2 days for processing and 2-3 days for shipping. Orders require 2-3 business days for delivery after it ships depending on the arrival destination. Shipping confirmation and tracking are available via email as soon as your order dispatch from the shipping store. All US orders are shipped First Class (3-5 business days), Priority mail (1-3 business days), or Next day air depending on what option you choose! We use USPS for all shipping purposes. We are not responsible for delayed, lost, or stolen packages. In the event that your package is misplaced, please contact USPS to file a claim.
Phone Number: 1-800-275-8777
To speak to a human at USPS quickly: (Press 0, then 0, then press 5, then 5, then 2) Delays may occur due to restrictions related to the COVID health pandemic. Once your order is shipped, a tracking number will be emailed to you. Please allow 1 - 2 business days for your tracking information to update after you receive your shipping confirmation. If you do not receive a shipping confirmation email (be sure to check your spam and junk mail), please email [email protected] for a shipping update.
PLEASE BE SURE TO CHECK OUT THE ITEMS DESCRIPTION AND CHOOSE THE APPROPRIATE COLOR, SIZE, AND STYLE.
IF YOU HAVE ANY QUESTIONS OR NEED FURTHER INFORMATION PLEASE EMAIL: [email protected]
Damages, Issue or Product Unacceptable:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 3 days to do so once you receive ur package, once 3 days are up we will not be able to refund/ exchange.
BY PURCHASING FROM WWW.NCGLAMCOLLECTION.COM, YOU ARE INDICATING YOU HAVE READ AND AGREED TO MY SHIPPING POLICY AND REFUND POLICY.
Please view our contact page for more information.